Return & Exchange
30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at Fairylocus, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable Items
1. Final Sale items are not eligible for refund, exchange or resize.
2. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
4. The seal on the earring packaging was torn (For the health and safety of our customers, we will sterilize the products uniformly before shipping. So once the seal on the earring packaging is torn, we will not be able to resell it. Therefore, our warehouse will reject your returned goods, please be informed.) And this policy only applies to the earring collection.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.
Please Note:
* If you want the refund to be issued to your original payment account, please contact one of Fairylocus representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Fairylocus will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Fairylocus within 48 hours of receiving their order.)
Refund Guidance:
Please contact customer service and upload a picture of the product you want to return. Our customer service will process your return request within 24 hours. Please upload your returned courier number after return.